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Managing Difficult Customer Interactions With Confidence and Compassion

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This course is important for anyone who interacts with customers, as it equips individuals with the skills and techniques needed to handle challenging situations with confidence and compassion. By taking this course, participants can learn how to effectively manage difficult customers, defuse tense situations, and build stronger relationships with customers by providing exceptional service. Ultimately, […]

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Philosophy at Work Unleashing Critical Thinking

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Philosophical thinking involves reflection, analysis, and inquiry into fundamental questions about life, knowledge, ethics, and the nature of reality. It goes beyond surface-level thinking and encourages critical examination, logical reasoning, and a deep understanding of complex concepts. In the context of business, philosophical thinking provides a powerful toolset that can enhance decision-making, problem-solving, and ethical

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Skilling and Reskilling

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Hello and welcome to this course on guiding job seekers to skilling and reskilling opportunities! In today’s fast-paced and rapidly changing job market, it’s more important than ever to keep up with new skills and technologies. That’s where skilling and reskilling come in. Skilling involves building upon an existing set of skills, while reskilling involves

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Effective Time Management

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 In today’s fast-paced world, time management is more important than ever. It’s a skill that can help you reduce stress, improve your productivity, and achieve your goals. At its core, time management is about planning and organizing your time to get the most out of it. By doing this, you can work smarter, not harder,

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Youth Career Development

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Welcome to the Youth Program Training course! This course is designed to provide you with the knowledge and skills you need to participate in or provide services through the Youth Program, a workforce development program that serves eligible youth ages 14 to 24. The Youth Program is an important component of the Workforce Innovation and

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Design Thinking

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Welcome to the Design Thinking course! This course is designed to introduce you to the key concepts and skills of Design Thinking and how they can be applied in the workplace to solve complex problems, create innovative solutions, and improve the user experience. In this course, you’ll learn about the origins and evolution of Design

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Unlocking RESEA

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Welcome to the Reemployment Services and Eligibility Assessment (RESEA) online course! Throughout this course, you will learn about the various components of the RESEA program, gain insights into job market trends, and acquire a range of skills and knowledge to help you succeed in the job market. By the end of this course, you will

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Older Workers in the Workforce

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This course is designed to explore the challenges and opportunities facing older workers in today’s ever-evolving workforce. As our population ages and retirement is delayed, more and more older workers are staying in the workforce or seeking to re-enter it. However, older workers may face unique challenges, such as age discrimination and a need for

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